Job Overview
We are an innovative healthcare organization, committed to delivering outstanding care through Remote Patient Monitoring and Chronic Care Management. Our mission is to enhance patient outcomes via proactive engagement and support. In this pivotal role, you will contribute significantly to ensuring patients adhere to their health regimens by making outreach calls, providing guidance, and offering essential support.
Key Responsibilities
- Conduct outreach and onboarding calls to both prospective and current patients, focusing on educating and motivating them to effectively use medical devices.
- Lead onboarding sessions that introduce patients to their health devices, demonstrating how these tools can enhance their overall wellness.
- Provide personalized, compassionate support to patients, addressing their concerns and fostering confidence in device usage.
- Initiate follow-up calls to engage patients actively and encourage adherence to their health monitoring devices.
- Identify barriers to patient adherence and collaborate with patients to develop solutions that promote consistent engagement.
- Build strong, trusting relationships with patients through clear and empathetic communication.
- Keep healthcare providers informed about patient progress, working collaboratively to address any arising issues.
- Maintain comprehensive records of all patient interactions and outcomes within the electronic health record (EHR) system to support ongoing improvement efforts.
- Stay current with advances in medical devices and communication strategies to enhance patient interaction and engagement.
- Foster a collaborative team culture focused on results and patient-centered care.
- Participate in team projects and initiatives as required.
Required Skills
- A genuine passion for patient engagement and the ability to connect empathetically with individuals.
- Exceptional communication skills, with a talent for educating and motivating patients in a supportive manner.
- Proficiency in utilizing technology, particularly EHR systems, to facilitate smooth communication through digital platforms.
- Reliable access to a computer and high-speed internet connection (speed test required during the interview).
- Availability to work Tuesday through Saturday from 11:00 AM to 8:00 PM EST.
Qualifications
- Prior experience in a healthcare or sales-focused role is preferred.
- An active Massachusetts license is required.
Career Growth Opportunities
Joining our team offers significant opportunities for professional development as you engage in ongoing training related to advancements in medical technology and communication strategies. You will have the chance to participate in team projects that can enhance your career trajectory and expand your professional network.
Employment Type: Full-Time
